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<h3 class="article-title">
车市动态|中国乘用车客h?月䆾数据出炉
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<p class="article-info clearfix">
<span class="l time">2022/5/12 16:03:50</span>
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<a class="layui-btn layui-btn-normal">我要询h</a>
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<p>?| 来源·0731汽R|?本站作?/p>
<p> <a href="http://www.wjgjw.cn/">0731汽R|?/a>-汽R动态中国乘用R客户投诉4月䆾数据出炉 “U黑”双榜单助力提升用h意度</p>
<p><a href="http://www.wjgjw.cn/"> 中国|汽??2</a>日讯Z中国|汽车质量投诉^?(https://315.auto.china.com.cn/)的大数据支持Q?a href="http://www.wjgjw.cn/">中国|?/a>今日正式推出W?期中国乘用R客户投诉月度排行榜榜?2022q?月䆾)?/p>
<p style="text-align:center"><img src="http://www.wjgjw.cn/uploadfile/News/2022/5/12/708de5c6-567b-4e54-a764-f8635f457c13.png" style="height:148px; width:246px" /></p>
<p> 相较以往4期榜单，W?期月度榜单在此前“U榜”的基上加入了“黑榜”排名榜单。中国网汽R质量投诉q_希望通过U榜和黑榜排名的“双榜?rdquo;Q推qR企进一步提高结案率和回复率Qؓ用户带来更大的h|提升用户满意度?/p>
<p> 相比?月榜单，中国|汽车质量投诉^?月榜单持l向好。从车企回复率表现来看，2022q?月中国乘用R月度实现100%回复率的车企多达30Ӟ相比3月䆾?家有了翻倍式的提升。再从结案率数据来看Q?4月䆾中国乘用车月度结案率最高ؓ100%Q且?家R企实C100%l案Q上月仅?家?月䆾车企l案率和回复率走高是得益于中国网汽R质量投诉q_影响力逐步增强Q越来越多R企希望借助于^台积极解册RL诉诉求?/p>
<p style="text-align:center"><img src="http://www.wjgjw.cn/uploadfile/News/2022/5/12/e478915d-9f35-4bc7-921b-6e43471b7af0.png" style="height:158px; width:300px" /></p>
<p> Ƨ拉、领克等l案?00% q_对结案率规则略有调整</p>
<p> 2022q?月䆾中国乘用车月度实?00%l案率的7家R企分别ؓQ欧拉汽车、领克汽车、长安汽车、一汽红旗、小鹏汽车、江铃汽车等。其中，Ƨ拉汽R汽R已经q箋2个月实现?00%的结案率Q领克汽车更是连l?个月实现100%l案率。与此同Ӟ长安汽R、一汽红旗、小鹏汽车等之前l案率不太乐观的车企在本月也实现?00%的结案率?/p>
<p style="text-align:center"><img alt="" src="http://i.ce.cn/finance/stock/gsgdbd/202205/12/W020220512410286614266.png" /></p>
<p> 需指出的是Q中国网汽R质量投诉q_对结案率的规则也q行了一定的修改。此前^台的l案仅支持RL助登录后台进行结案。不q，在实际的q营q程中，q_发现该结案标准过于严苛。在原本仅支持R主自助结案的基础上，q_对R企申L案的案例Q中国网工作人员再与车主沟通后认l案的案例，也将归入已结案范畴。不仅如此，有部分投诉案例在q_调解下，若问题得以最l解冻I也将归入已结案范畴?/p>
<p> 一直都有高l案率的比亚q，?月的榜单中依旧取得了高结案率成W。数据显C，比亚q?月䆾在^C投诉量ؓ20宗，l案Cؓ16宗，l案率ؓ80%。同Ӟ长城哈弗品牌的结案率也提升至63%Q投诉量?宗，l案Cؓ5宗?/p>
<p style="text-align:center"><img alt="" src="http://i.ce.cn/finance/stock/gsgdbd/202205/12/W020220512410286647028.png" /></p>
<p> 反之Q与l案率红榜Ş成鲜明对比的是，l案率黑榜榜单数据难a乐观。其中保时捷、广汽丰田、一汽丰田、奇瑞汽车、北京奔驰、东风日产、上汽通用五菱的结案率均ؓ0。尤其是Q保时捷4月䆾投诉量高?0宗，l案Cؓ0。众所周知Q保时捷q期因减配电动{向柱风L在国内持l发酵，为此保时L出的解决Ҏ未能让RL意，Dq_上的投诉案例无法l案。此外，q汽丰田、一汽丰田、奇瑞汽车、北京奔驰、东风日产在q_上的l案率也一直未有明显改善?/p>
<p> 上汽大众、广汽埃安等30家R企投诉回复率实现100%</p>
<p> 据中国网汽R质量投诉q_的R企回复率榜单昄Q上汽大众、广汽埃安、上汽通用别克、哈弗、长安福牏V吉利汽车、小鹏汽车、金庯力斯{共?0家R企，4月䆾均实C100%的回复率?/p>
<p style="text-align:center"><img alt="" src="http://i.ce.cn/finance/stock/gsgdbd/202205/12/W020220512410286664101.png" /></p>
<p> 高回复率意味着车企高度重视客户服务满意度，在积极寻求与车主共同解决投诉问题。其中，上汽通用别克、吉利汽车、广汽埃安等是高回复率榜单的常客Q这些R企对车主的投诉反应往往也较速。上汽大?月投诉量?4宗、比亚_投诉?0宗、广汽埃安投诉量5宗，回复率均?00%?/p>
<p style="text-align:center"><img alt="" src="http://i.ce.cn/finance/stock/gsgdbd/202205/12/W020220512410286692428.png" /></p>
<p> 与上汽大众、比亚_{高回复率大相径庭的是，奇瑞捯v路虎、几何汽车、上汽大通MAXUS{?月䆾的回复率均ؓ0Q位?月R企回复率黑板榜单前三位置。同Ӟ保时?月投诉量?0宗，回复量仅2宗，回复率仅5%Q一汽丰?月投诉量?宗，回复量仅1宗，回复?3%Q一?大众奥_4月投诉量?1宗，回复?宗，回复率仅27%Q广汽丰田投诉量?0宗，回复量仅3宗，回复率ؓ30%?/p>
<p> 中国|是国务院新d公室领导Q中国外文出版发行事业局理的国安Ҏȝ站。中国网汽R频道是国内领先的~陷汽R产品信息攉q_之一Q致力于Z障消费者权益、支撑政府监、促q行业高质量发展做积极A献?/p>
<p> 中国|汽车质量投诉^台未来将q一步加强汽车行业消费者合法权益的保护Q推动国内汽车业高质量发展。ؓ更好地解册RL诉诉求，中国|汽车质量投诉^台将持箋推进车企回复率和l案率的不断提升?/p>
<p>来源Q中国网汽R</p>
<p><span style="font-size:12px">整理Q?731汽R|?--长沙汽R团购|?/span></p>
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